Welcome to Glam & Mercy. These Terms & Conditions (“Terms”) govern your access to and use of the Glam & Mercy website and your purchase of products through our online store.
By accessing our website, placing an order, or purchasing products from us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Glam & Mercy
Glam & Mercy Inc. is a Canadian ecommerce business offering fashion products through our online store.
Our products are offered subject to availability.
Glam & Mercy currently ships orders within Canada only.
Business Name: Glam & Mercy Inc. Business Location: Kitchener, Ontario, Canada Email:support@glamandmercy.com Phone: +1 672 894 7667
2. Website Use
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorized access to our website or systems
Interfere with the security or operation of the website
Introduce malicious software or harmful code
Use automated systems to access the website in a manner that could interfere with its operation
Misuse or reproduce website content without authorization
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, measurements, prices, and other product information displayed on our website are accurate and up to date.
However, product colors and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.
We do not guarantee that product images displayed on your device will exactly match the physical product.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Product Availability
Products displayed on our website are subject to availability.
Although we make reasonable efforts to keep our inventory information accurate, an item may occasionally become unavailable after an order has been placed.
If a purchased item becomes unavailable, we will contact you and, where appropriate, provide a refund or another available resolution.
5. Prices and Taxes
Product prices are displayed on the website at the time of purchase.
Prices may change without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or technical error.
Applicable taxes and other charges, where required, will be calculated and displayed at checkout.
The total amount payable will be shown before you complete your purchase.
6. Orders
When you place an order, you are making an offer to purchase the selected products at the prices displayed at checkout.
After you place an order, you may receive an order confirmation by email.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:
Product availability issues
Pricing or website errors
Suspected fraud or unauthorized transactions
Unusual or suspicious purchasing activity
Incorrect customer or shipping information
Violations of these Terms
If we cancel an order after payment has been received, we will provide an applicable refund to the original payment method.
7. Payment
Payment must be successfully completed before an order can be processed.
Payments may be processed through third-party payment service providers.
By submitting payment information, you confirm that you are authorized to use the payment method provided.
We do not store full payment-card information on our own servers.
Payment transactions may be subject to the terms, conditions, privacy policies, and security procedures of the applicable payment provider.
8. Shipping
Glam & Mercy currently ships within Canada only.
Orders are normally processed and handed to the shipping carrier within 1–2 business days after payment has been successfully received.
Estimated delivery within Canada is generally 3–7 business days after the order has been processed and shipped.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary because of the destination, shipping service, carrier operations, weather, holidays, seasonal shipping volume, or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate Canadian shipping address.
For complete information about shipping, delivery, tracking, delays, and shipping charges, please review our Shipping Policy.
9. Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
Any eligible refund will be issued in accordance with our Refund and Return Policy.
10. Returns, Refunds, and Replacements
Our Refund and Return Policy explains the circumstances in which cancellations, refunds, returns, or replacements may be available.
If you receive an incorrect, defective, or damaged product, please contact us within the timeframe specified in our Refund and Return Policy.
Our Refund and Return Policy forms part of these Terms.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible and within the applicable claim period stated in our Refund and Return Policy.
We may request photographs, your order number, and other information reasonably necessary to review the issue.
Where a claim is confirmed, we will provide an appropriate resolution in accordance with our Refund and Return Policy and applicable law.
12. Intellectual Property
All content on the Glam & Mercy website, including text, photographs, product images, graphics, logos, designs, trademarks, videos, and other materials, is owned by or licensed to Glam & Mercy Inc., unless otherwise stated.
You may access and use website content for personal, non-commercial purposes in connection with using our website and purchasing our products.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission.
13. Third-Party Services
Our website may use third-party services to support functions such as:
Payment processing
Shipping and delivery
Website hosting
Analytics
Security
Customer communications
Marketing
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
Glam & Mercy is not responsible for the independent practices or policies of third-party service providers.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
15. Website Availability and Security
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
Website availability may occasionally be affected by maintenance, technical problems, security incidents, hosting issues, or circumstances outside our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, Glam & Mercy Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of our products.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
17. Events Beyond Our Control
Glam & Mercy will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
Severe weather
Natural disasters
Carrier disruptions
Government actions
Labour disruptions
Internet or telecommunications failures
Cybersecurity incidents
Emergencies
Other events beyond our reasonable control
Where reasonably possible, we will take appropriate steps to minimize the impact of such events.
18. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict-of-law principles.
Any dispute arising from these Terms or your use of the website will be subject to the applicable courts of Ontario, Canada, except where applicable law provides otherwise.
19. Changes to These Terms
We may update or modify these Terms from time to time.
When changes are made, we will update the Last Updated date at the top of this page.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
20. Contact Us
If you have questions about these Terms, your order, or our products, please contact us:
Glam & Mercy Inc. Business Location: Kitchener, Ontario, Canada Email:support@glamandmercy.com Phone: +1 672 894 7667
