Glam & Mercy Inc. (“Glam & Mercy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, browse our products, place an order, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Personal Information
When you place an order, contact us, or interact with our website, we may collect information such as:
Full name
Email address
Billing address
Shipping address
Phone number
Order and purchase information
Payment-related information
Customer-service communications
Payment information is processed through third-party payment service providers. We do not store full credit card numbers or full payment-card security codes on our own servers.
Non-Personal Information
We may automatically collect certain technical and usage information when you visit our website, including:
IP address
Browser type and version
Device type
Operating system
Website pages visited
Referring website
Date and time of visits
Website usage and interaction data
2. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:
Operate and maintain our website
Remember preferences
Understand how visitors use our website
Improve website performance
Analyze website traffic
Help protect our website from fraud and unauthorized activity
Support advertising and marketing activities, where applicable
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
3. How We Use Your Information
We may use personal information to:
Process and fulfill orders
Arrange shipping and delivery
Process payments through third-party payment providers
Provide customer service and respond to inquiries
Send order confirmations and shipping updates
Process returns, refunds, replacements, and other order-related requests
Maintain and improve our website
Monitor website performance
Prevent fraud, abuse, and unauthorized transactions
Protect the security of our website and business
Comply with applicable legal and regulatory requirements
Maintain business records
Send marketing communications where permitted and where you have provided the required consent
4. How We Share Your Information
We may share information that is necessary to operate our business with trusted service providers, including:
Payment processors
Shipping carriers and delivery providers
Website hosting and technology providers
Ecommerce and website service providers
Fraud-prevention and security providers
Analytics and advertising service providers, where applicable
Professional advisers and service providers
Government authorities or other parties where required by law
We only share information as reasonably necessary for the relevant business, operational, legal, security, or service-related purpose.
We do not sell or rent your personal information.
5. Payment Processing
Payments made through our website may be processed by third-party payment service providers.
When you make a payment, information necessary to process the transaction may be provided directly to the applicable payment provider.
These providers may collect and process payment and transaction information in accordance with their own privacy policies and applicable requirements.
Glam & Mercy does not store full payment-card information on its own servers.
6. Shipping and Order Fulfillment
To fulfill and deliver your order, we may provide necessary customer information, such as your name, shipping address, phone number, email address, and order details, to applicable shipping carriers and delivery service providers.
Glam & Mercy currently ships orders within Canada only.
7. International Data Processing
Glam & Mercy Inc. is a Canadian business. Although we currently ship orders within Canada only, some of our technology, payment, hosting, analytics, security, or other service providers may process personal information in countries outside Canada.
Where personal information is processed outside your province, territory, or country, it may be subject to the laws and legal requirements of that jurisdiction.
8. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
SSL/TLS encryption
Secure website hosting
Access controls
Restricted access to personal information
Security monitoring and fraud-prevention measures
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Fulfill and document orders
Provide customer support
Process returns and refunds
Maintain business and transaction records
Comply with legal, accounting, tax, and regulatory obligations
Resolve disputes
Prevent fraud and abuse
Enforce our agreements
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, where legally permitted
Withdraw consent where processing is based on consent
Request information about how your personal information is used or disclosed
Opt out of certain marketing communications
To make a privacy-related request, please contact us using the contact information below.
We may need to verify your identity before completing certain requests.
11. Marketing Communications
Where permitted by law, we may send promotional or marketing communications about Glam & Mercy products, offers, or updates.
You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.
You may continue to receive necessary service-related communications, such as order confirmations, shipping notifications, or information relating to your purchases.
12. Children’s Privacy
Our website is not directed toward children under the age of 18.
We do not knowingly collect personal information from children under 18 without appropriate authorization.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party service you use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this policy.
We encourage you to periodically review this page for the latest version.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Glam & Mercy Inc. Business Location: Kitchener, Ontario, Canada Email:support@glamandmercy.com Phone: +1 672 894 7667
