Thank you for choosing to shop with Glam & Mercy. We want you to have a clear and straightforward shopping experience.
This Return & Refund Policy explains our policy regarding returns, refunds, replacements, cancellations, damaged or defective items, and incorrect orders purchased through our website.
1. Returns
At Glam & Mercy, we currently accept returns primarily for items that are incorrect, damaged, or defective, subject to the terms of this policy.
We encourage customers to carefully review product descriptions, available sizes, measurements, colors, and other product information before completing a purchase.
We generally do not accept returns for:
Change of mind
Incorrect size selected by the customer
Incorrect color or style selected by the customer
Items that have been worn, washed, altered, or damaged after delivery
Items returned without prior approval from Glam & Mercy
Items reported outside the applicable claim period
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.
2. Return Eligibility
If you receive an item that is incorrect, damaged, or defective, please contact us within 7 calendar days of delivery.
Please provide:
Your order number
Your name and contact information
A description of the issue
Clear photographs of the item
Photographs of the packaging where applicable
We may request additional information or photographs to assess the issue.
If the issue is confirmed, Glam & Mercy may provide a replacement or refund, depending on the circumstances.
3. Return Authorization
Please contact Glam & Mercy before returning any item.
Do not send an item to an address without first receiving return instructions from us.
If a return is approved, we will provide the applicable return instructions and return address.
Unauthorized returns may not be accepted or processed.
4. Condition of Returned Items
Where a return is approved, the item should generally be:
Unworn
Unwashed
Unaltered
In its original condition
Free from stains, odors, or other signs of use
Returned with original tags or packaging where applicable
We reserve the right to review the condition of returned items before approving a refund or replacement, subject to applicable law.
5. Return Shipping Costs
If a return is required because Glam & Mercy sent an incorrect item or the item is confirmed to be defective or damaged, Glam & Mercy may cover reasonable return shipping costs or provide appropriate return instructions.
For other approved returns, the customer may be responsible for the cost of return shipping.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error by Glam & Mercy.
6. Exchanges and Replacements
Exchanges are generally not available for change of mind, incorrect size selection, or incorrect color or style selection.
Where an item is incorrect, damaged, or defective, Glam & Mercy may provide a replacement where the same item is available.
If the item is unavailable, we may provide an appropriate refund instead.
7. Refunds
Approved refunds will normally be issued to the same payment method used for the original purchase.
Glam & Mercy does not normally issue refunds to a different card, bank account, or payment method.
A full refund may be provided where an order is confirmed to have been incorrectly supplied by Glam & Mercy or where an item is confirmed to be defective or damaged and a refund is determined to be the appropriate resolution.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
If a cancellation is approved, any applicable refund will be issued to the original payment method.
9. Refund Processing Time
Please allow 5–7 business days for Glam & Mercy to process an approved refund.
Once we initiate a refund, the time required for the funds to appear in your account may vary depending on your payment provider, card issuer, bank, or financial institution.
Additional processing time may therefore be required before the refunded funds appear in your account.
10. Items Not Eligible for Return or Refund
A return or refund may not be approved where:
The item has been worn or used
The item has been washed
The item has been altered
The item has been damaged after delivery
The customer selected the wrong size, color, or style
The issue is reported outside the applicable claim period
The item is returned without authorization
The customer does not provide information reasonably required to evaluate the claim
This does not affect any mandatory rights or remedies available under applicable law.
To return an incorrect, damaged, or defective order, please email:
For damaged, defective, or incorrect items, please contact us within 7 calendar days of delivery.
We will review your request and provide further instructions where applicable.
12. Shipping and Delivery Issues
If your order has not arrived within the expected delivery period, please contact us with your order number so that we can review the situation.
If tracking shows that an order was delivered but you cannot locate it, please first check the delivery location, household members, building management, neighbours, and the carrier’s delivery information.
We will review reported delivery issues and may work with the shipping carrier where appropriate.
Please refer to our Shipping Policy for additional information about order processing, delivery estimates, tracking, and shipping issues.
13. Applicable Consumer Rights
This policy is intended to operate in accordance with applicable Canadian and Ontario laws.
Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.
Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.
14. Policy Changes
Glam & Mercy may update this Return & Refund Policy from time to time.
Any changes will be posted on this page and reflected in the Last Updated date.
15. Contact Us
For questions regarding returns, refunds, replacements, cancellations, damaged items, defective items, or incorrect orders, please contact us:
