Thank you for shopping with Glam & Mercy. This Shipping Policy explains how orders are processed and shipped within Canada.
1. Shipping Within Canada
Glam & Mercy currently ships orders within Canada only.
We do not currently offer shipping to destinations outside Canada.
2. Order Processing
Orders are normally processed and handed to the shipping carrier within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and applicable Canadian statutory holidays.
Processing time refers to the time required to prepare your order for shipment. It does not include transit time after the order has been handed to the shipping carrier.
3. Delivery Times
Estimated delivery time within Canada is generally:
Canada: 3–7 business days after the order has been processed and shipped.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping service selected, carrier operations, weather, holidays, seasonal shipping volume, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery address, package size and weight, and available shipping method.
The shipping charge applicable to your order will be shown before you complete your purchase.
5. Order Tracking
When tracking is available, a tracking number may be provided after your order has been shipped.
Please allow up to 48 hours for tracking information to appear or update in the carrier’s system.
6. Shipping Address
Customers are responsible for providing a complete and accurate Canadian shipping address at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.
Glam & Mercy is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.
7. Delayed Shipments
While we work to ship orders within the estimated timeframes above, delivery may occasionally take longer because of:
Carrier delays
Severe weather
Holidays or seasonal shipping volume
Incorrect or incomplete addresses
Operational disruptions
Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us with your order number so that we can assist you.
8. Lost Shipments
If tracking indicates that an order has been delivered but you cannot locate it, please first check with household members, building management, neighbours, or the delivery location specified by the carrier.
If you still cannot locate your package, contact us as soon as possible with your order number and tracking information.
We will review the shipment status and, where appropriate, work with the shipping carrier to investigate the matter.
9. Damaged Items
If your order arrives damaged, please contact us within 7 calendar days of delivery.
Please provide:
Your order number
A description of the damage
Clear photographs of the damaged item
Photographs of the packaging, where applicable
After reviewing the information, we will provide an appropriate resolution in accordance with our Refund and Return Policy.
10. Incorrect or Defective Items
If you receive an item that is incorrect, defective, or materially different from what you ordered, please contact us within 7 calendar days of delivery.
Please provide your order number, a description of the issue, and photographs where applicable.
If the issue is confirmed, Glam & Mercy may provide a replacement or refund in accordance with our Refund and Return Policy.
11. Multiple-Item Orders
If your order contains multiple items, items may be shipped together or separately depending on product availability, fulfillment requirements, and shipping logistics.
If items are shipped separately, you may receive more than one tracking number.
12. Shipping Restrictions
Glam & Mercy currently ships within Canada only.
We do not currently ship orders internationally.
13. Shipping Charges and Refunds
Shipping charges are generally non-refundable once an order has been shipped.
However, where an item is confirmed to have been sent incorrectly, is defective, or arrives damaged, any applicable refund or replacement will be handled in accordance with our Refund and Return Policy and applicable law.
14. Returns and Refunds
For information about cancellations, returns, refunds, damaged items, defective items, or incorrect orders, please review our Refund and Return Policy.
15. Contact Us
If you have questions about shipping or your order, please contact us:
